Will33 is fully committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).
Privacy is more than a promise — it is a multi-layered protection system we have built to keep your data safe at all times.
All data transmitted between your device and will33's servers is protected with 256-bit SSL encryption. No third party can read or intercept your personal information while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour intrusion detection systems. Only authorised personnel are permitted to access it.
Will33 operates on a "need-to-know" principle — staff are only granted access to the data required to perform their specific duties. All data access is logged and monitored regularly.
Will33 does not collect any data without your consent. You are given clear options during registration and can manage your privacy settings at any time through the account settings section.
Will33's privacy policy is built entirely in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal compliance audits to ensure the highest standards are consistently maintained.
Members may request deletion of their personal data at any time. will33 will process such requests within 30 business days, subject to minimum record retention requirements under applicable law.
Will33 collects your personal information only when it is genuinely necessary to deliver the best service. We do not collect excessive or irrelevant data. The following are the categories of information we may collect:
| Data Category | Examples of Information | Main Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Identity verification (KYC) |
| Contact Information | Email address, phone number, full mailing address | Account communications & support |
| Financial Information | Bank account number, account holder name | Deposit & withdrawal processing |
| Usage Data | Game history, login activity, session duration | Platform security & improvements |
| Technical Data | IP address, device type, operating system, browser | Fraud detection & security |
We also collect information you voluntarily provide when communicating with our support team, participating in satisfaction surveys, or submitting a complaint. All such information is handled with the same level of confidentiality.
will33 will never ask for sensitive information such as your full password, PIN number, or OTP code via email, phone, or live chat. If you receive such a request, it is a fraud attempt — please report it to us immediately.
The personal data we collect is used exclusively for the purposes stated below. will33 will not use your data for any other purpose without obtaining your prior consent:
When you register at will33, you have the option to opt in or out of marketing communications. You can change this preference at any time through your account settings or by contacting our support team.
Will33 will not sell, rent, or disclose your personal data to third parties for their marketing purposes. This is our absolute commitment to every member. However, there are limited situations where we may need to share information:
All third parties working with will33 are required to sign strict data protection agreements and are not permitted to use your data for any purpose other than those specified in those agreements.
Will33 continuously invests in the latest security infrastructure to ensure your data is always protected. The following are the key security measures we have in place:
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Active account data is kept for the duration of your membership. Following account closure, data is retained for the minimum period prescribed by Malaysian law before being securely deleted.
While will33 implements comprehensive security measures, no system can be guaranteed 100% risk-free. We encourage members to take personal precautions as well, such as using strong passwords and keeping login credentials confidential.
Will33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies used by will33 include:
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. will33 does not use third-party cookies for advertising purposes.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold important rights regarding your personal data. will33 respects and facilitates the exercise of all these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data via your account settings.
You may request deletion of your personal data, subject to legal retention requirements.
You may withdraw consent for data processing at any time without affecting any prior processing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, contact the will33 Data Protection Officer via live chat or support email. We will process your request within 21 business days.
Will33 is an exclusive entertainment platform for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on this platform are encouraged to contact us right away.
will33 conducts age verification checks as part of the KYC process. Anyone attempting to register with false information regarding their age is in violation of the platform's Terms and Conditions and may be subject to legal action.
In operating will33's global platform, there are situations where your personal data may need to be transferred to or accessed from outside Malaysia. This includes the use of cloud computing infrastructure and international technical support services.
When cross-border data transfers take place, will33 ensures:
Will33 does not transfer data to countries without adequate data protection laws unless additional agreed-upon safeguards are in place beforehand.
Will33 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this privacy policy and handling all privacy-related enquiries from members.
If you have any questions, concerns, or complaints regarding how will33 handles your personal data, or if you wish to exercise any of your rights as a data subject, you may contact us via:
will33 is committed to responding to all privacy-related enquiries within 3 business days. For cases requiring in-depth investigation, we will provide a status update within the same timeframe and resolve the case within a maximum of 21 business days.
Will33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or data protection improvements.
When significant amendments are made, will33 will:
Continued use of the will33 platform after an amendment is published will be considered your acceptance of the updated Privacy Policy. If you disagree with any amendment, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in Section 6.
We encourage you to review this page regularly to stay informed about how we protect your personal information. Your trust is will33's most valuable asset, and we will never take that responsibility lightly.